CAR GUYS Knowledge Base
Look through our guides, videos, and frequently asked questions. If you want to talk to an agent, please contact us and we'll be more than happy to help!
CAR GUYS Knowledge Base
Look through our guides, videos, and frequently asked questions. If you want to talk to an agent, please contact us and we'll be more than happy to help!
01 - CX POLICIES
Last updated on 29 Apr, 2026
CX Daily Operations SOP
The daily playbook for the CX agent.
CX Standards
Brand voice, policies, response frameworks, and troubleshooting principles.
CX QA Audit SOP
The daily playbook for the CX auditor.
CX Claim Review Protocol
Red-flag review for suspicious refund, replacement, and repair claims.
CX AI Routing Map
Tells the AI which document to pull from for each customer query.
CX Daily Operations SOP
